Verified, evidence-led reviews from new-build buyers across South West England. Builders always get a free right of reply.
Illustrative examples. These sample reviews show how the platform will work during our soft launch. They are not real reviews, and the builders and residents named are fictional.
6
Verified reviews
2.7 / 5
Average rating
4
With a builder reply
The average is a plain mean of the ratings people gave — no computed verdict or weighting.
🏗️A free right of reply.Every verified review sits alongside the builder's response — or their silence. Accountability is reputational: the record is public, and the builder always gets to put their side.
Sample Homes Ltd
Verified resident · Cornwall · Damp & Insulation
★★★★★2 / 5
22 Mar 2026
Significant damp patch identified on the north-facing internal wall of the master bedroom, approximately 60cm × 40cm. First identified three weeks after completion. Written to customer care on 14 March 2026 with no response received.
🏗️The builder has a free right of reply. No response has been added yet.
Example Developments Ltd
Verified resident · Dorset · Windows & Doors
★★★★★4 / 5
8 Apr 2026
Rear patio door weather seal had a visible gap running the full length of the frame. Water ingress during rainfall had caused staining to internal flooring. The developer acknowledged the issue quickly and put it right.
🏗️Builder's responseRIGHT OF REPLY
Thank you for raising this. We attended on 12 April, replaced the full-length weather seal to the patio door and verified the unit against water ingress. We appreciate the feedback.
Example Developments Ltd — Customer Care · 12 Apr 2026
Placeholder Homes LtdCounty-level only
Verified resident · Somerset · Structural
★★★★★3 / 5
1 May 2026
Visible crack in load-bearing wall between kitchen and utility room, running diagonally from window frame to floor level. Crack has widened by approximately 2mm over 6 weeks. Structural engineer report obtained independently.
🏗️Builder's responseRIGHT OF REPLY
We take structural concerns extremely seriously. As reviews here are anonymous we can’t identify this resident directly, so we’d ask them to contact our aftercare team quoting their plot — we’ll get a structural engineer out to assess and put right any confirmed defect as a priority.
Placeholder Homes Ltd — Regional Manager · 20 May 2026
Demo Construction Ltd
Verified resident · Cornwall · Roofing
★★★★★1 / 5
15 May 2026
Three roof tiles visibly misaligned on the front elevation. Water pooling observed in loft space following heavy rain on 2 May 2026. Photographic evidence obtained. No response from customer care after two written contacts.
🏗️The builder has a free right of reply. No response has been added yet.
Hot water pressure in the upstairs bathroom was consistently low since completion. A plumber independently confirmed inadequate pipe sizing as the cause. The builder inspected promptly and sorted it.
🏗️Builder's responseRIGHT OF REPLY
Our plumber re-sized the upstairs supply pipework on 3 June and confirmed hot-water pressure is now within the expected range. Thank you for the detailed review, which helped us pinpoint the cause quickly.
Specimen Homes Ltd — Site Manager · 3 Jun 2026
Illustrative Homes Ltd
Verified resident · Devon · Damp & Insulation
★★★★★1 / 5
18 Jun 2025
Persistent damp and black mould to the rear bedroom and hallway, first reported within two months of completion in summer 2025. An independent damp survey was commissioned. Repairs have been promised repeatedly but only partially carried out — the underlying issue remains a year on.
🏗️Builder's responseRIGHT OF REPLY
We have logged your concerns and will arrange for our damp specialist to attend.
Illustrative Homes Ltd — Customer Care · 2 Jul 2025
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